Terms & Conditions

Ski with Ease Ski School – Our Ski Lesson Booking Terms & Conditions

Ski with Ease Ski School – Ski Lesson Booking Terms & Conditions

(Nov 2013 onward)

Thank you for booking with Ski With Ease Ski School. We take pride in the products we offer and always aim to deliver a quality service that exceeds your expectations.

BOOKING FORM

We’re sure you won’t need it, but so you are aware, here’s the inevitable small print associated with your booking cancellation and amendment policy.

Paying the deposit and or full balance for your ski lessons confirms that you have read, understood and agree to these term and conditions. If booking for someone under the age of 18 this also confirms your consent on their behalf as parent / guardian.

So please give this document a read through and get in touch if you have any questions.

CONTACT DETAILS

Our main contact details are:

Office: Lorna (+44) 07943 411160

Glenn: (+44) 07531 949273

Ski School Email: [email protected]

SKI LESSONS BOOKING FORM

Start Time & Location

Your lesson start time, duration, dates & location can all be found on your booking form. Our main start locations are:

Morzine Ski Lessons – Top of the Pleney bubble, on the snow outside the restaurant terrace directly to your right (middle).

Les Gets Ski Lessons – Out front of the Yeti restaurant terrace located top right of the red Chavannes Telecabine.

Avoriaz Ski Lessons – Location by special appointment.

When agreed in advance, we may start your ski lesson from a different location. This will be specified on your booking form. *If you need to finish your private ski lesson in a specific location please make your ski instructor aware of this prior to the start of your lesson so that we can do our best to incorporate your needs.

Ski Lift Pass

Ski lift passes are not included in the price of your ski lesson. It is your responsibility to provide a valid pass for the duration of your lesson(s) or ski course. The pass must give the necessary access to the area intended to be used during the lesson.

Ski Lesson Confirmation

Your ski lesson is provisionally held until the due date stated on your invoice only. Lessons are not confirmed until the invoice balance has been paid and received in full. Failure to pay by the due date could result in your lesson being cancelled and reopened for public booking or, allocation of the lesson could be cancelled.

Click here to view our privacy policy statement that explains some of the steps we take to protect personal data collected on our website.

CANCELLATIONS BY YOU

No refunds will be given for any Ski with Ease Ski School activity cancelled by you. Depending on the amount of notice given, you will be provided with the following amounts of credits that can be used towards an alternative activity with Ski with Ease Ski School:

  • When cancellation is received in writing by email 28 days or more prior to the start time of your activity, a 100% credit towards an alternative activity will be offered.
  • When cancellation is received in writing by email less than 28 days but more than 21 days (504 hours) prior to the start time of your activity a 50% credit towards an alternative activity will be offered.
  • When cancellation is received in writing by email less than 21 day but more than 14 days (336 hours) prior to the start time of your activity a 25% credit towards an alternative activity will be offered.
  • When cancellation is received in writing by email less than 14 days prior to the start time of your activity, 0% credit will be offered.

Cancellation in writing by email MUST be sent to: [email protected]

No refund will be given by Ski with Ease Ski School, in whole or in part, for unused lessons due to client late arrival, illness, accident, resort closure due to weather conditions or mechanical failure, or for any other cause outside the control of Ski with Ease Ski School.

CANCELLATIONS BY US

Ski with Ease Ski School reserves the right to cancel or modify its lessons for a variety of reasons. In the unlikely event that Ski with Ease Ski School has to cancel / amend the details of your lesson you will be offered the following options:

  • Accepting the changes
  • Accepting an alternative lesson with us for equal value. In the case of the new lesson being of higher value then the difference must be paid by you. In the case of the new lesson being of lower value the difference in cost will be held as credit on your account.
  • Cancelling your lesson, in which case we will offer you a full refund.

Right Of Refusal

We expressly reserve the right to prevent you from participating in any aspect of your selected course or lesson if in the reasonable opinion of our staff you are unsuited to participate, do not have the required ability and / or fitness level, or if you appear to be under the influence of drugs or alcohol. In such an event, no refund or other compensation will be due. Please pay particular attention to the following two sections on ‘Termination & Compensation’ and ‘Medical Conditions & Previous Injuries’.

Termination & Compensation

Whilst on a Ski with Ease lesson, you and your party are expected to behave in an orderly and acceptable manner. We reserve the right at our reasonable discretion, to terminate the lesson of the people who indulge in serious misconduct. If we do so we will have no further responsibility or liability to you, and contractual obligations will be terminated.

Medical Conditions & Previous Injuries

It is essential that you inform Ski with Ease School BEFORE booking any lesson with us of pre existing medical conditions or injuries that may affect your ability to participate fully in your chosen lesson. If your medical condition changes between booking and starting the lesson, it is your responsibility to inform us immediately. Examples include (but are not limited to): high / low blood pressure, heart disease, stroke, diabetes, asthma, ligament problems / surgery, pregnancy, cancer, dizziness and fainting, chest pains and/or shortness of breath during physical activity, bone and joint problems and any respiratory problems. We also need to know any medication you are currently taking, any major operations you have undergone and injuries you may be carrying.

Any information you divulge will be kept strictly confidential. Letting us know about any of the above allows us to tailor our content where appropriate to keep you safe and having fun. In some cases a doctor’s note stating your ability to take part in the activities outlined in the chosen course and/or camp may be required. We are not liable for any death, personal injury or illness that occurs from your participation in the course and/or lessons that is a result of a pre-existing medical condition/injury / illness of which you did not make us aware.

Consent To Medical Treatment

You (the attendee or parent/guardians of attendees under the age of 18) hereby consent to emergency medical treatment being provided to the attendee, and authorise Ski with Ease to sign any authorisation or consent to medical treatment that may be required by the health care provider. All reasonable steps will be taken to contact the parent, guardian or emergency contact in the event that medical attention is required by the attendee.

INSURANCE

Ski with Ease Ski School does not insure its clients and you are obliged to insure yourself for third party liability. We recommend that you arrange an appropriate policy, which also includes personal, medical and rescue insurance, with a licensed agent. It is our assumption you will have this when attending lessons.

Ski with Ease will not be liable to ‘front’ or cover any medical, rescue, 3rd party costs or any other costs that may arise through our professional decision to action items listed in ‘consent to medical treatment’ through failure to be adequately insured on your part.

Responsibility

Snowsports, including but not limited to skiing and snowboarding, are in their nature dangerous activities and carry inherent risks. While we endeavour to make you lesson as safe as possible, you participate in full knowledge and acceptance of these risks. Ski with Ease School holds no liability for damage to property or liability for personal injury during our lessons. In the event of death or personal injury to yourself or any of your party under your booking, Ski with Ease School do not accept liability if such death or personal injury is not through any fault of ours or our supplier. In particular we do not accept responsibility if the death or injury is caused through no fault of ours or our suppliers, or is due to circumstances which we could not reasonably foresee or have avoided.

Force Majeure

If you are unable to attend a course due to events outside Ski with Ease’s control we will not be liable or responsible for any failure to perform or delay in performance of any of our obligations under these terms and conditions that is caused by events outside our reasonable control

(‘Force Majeure Event’): A force Majeure Event includes any act, event, non-occurrence, omission or accident beyond our reasonable control and includes in particular (without limitation) the following: strikes or other industrial actions; civil commotion, riot, invasion, terrorist attack or threat; fire, storm flood or other natural disaster, adverse weather conditions (including heavy/insufficient snow falls or non-freezing conditions), impossibility of the use of railway, shipping, aircraft, motor transport or other means of public or private transport or delays in relation to such transport; or impossibility of the use of public or private telecommunications networks.

Our obligations under these terms and conditions are suspended for the period that the Force Majeure Event continues and provided that if the Force Majeure Event renders, in our opinion, the course not viable whether from a financial or logistical point of view then we may cancel or postpone the course / lesson.

Vehicles, Personal Possessions & Luggage

Ski with Ease Ski School will not be held responsible for any theft or loss of personal belongings from our rented or actual premises or vehicles. Whilst we will endeavour to ensure the security of personal belongings of the party, we cannot guarantee it. Please be aware of this fact and leave expensive/personally valuable items at home.

PHOTO / VIDEO RELEASE

We regularly film during our sessions, mostly this is for video feedback purposes on the session/camp/lesson, to help you improve. Occasionally we like to showcase your skills and turn you into a rock star using these clips in video edits or as photos distributed online, printed or otherwise. We promise to only ever use these with good intentions and the following puts that into a more worded version. Please remember if booking for someone under 18 years of age you are consenting on their behalf regarding this photo/video release unless we are instructed by you otherwise.

This section confirms the agreement between you and Ski with Ease and their members, officers, directors, coaches, employees, sponsors, independent contractors and agents regarding your participation in Ski with Ease.

Activities in which you may be photographed or video taped (herein called the Property) from time to time. For valuable consideration received, you hereby irrevocably grant to Ski with Ease and their members, officers, directors, coaches, employees, sponsors, independent contractors and agents perpetually, exclusively, and for all media throughout the world (including print, video, radio, internet and any other electronic medium presently in existence or invented in the future), the right to use and incorporate (alone or together with other materials), in whole or in part, photographs or video footage taken of you as a result of your participation in Ski with Ease activities. You hereby agree that you will not bring or consent to others bringing claim or action against Ski with Ease and their members, officers, directors, coaches, employees, sponsors, independent contractors and agents on the grounds that anything contained in the Property, or in the advertising and publicity used in connection herewith, is defamatory, reflects adversely on you, violates any other right whatsoever, including, without limitation, rights of privacy and publicity. You hereby release Ski with Ease and their members, officers, directors, coaches, employees, sponsors, independent contractors and agents from and against any and all claims, demands, actions, causes of actions, suits, costs, expenses, liabilities, and damages whatsoever that you may hereafter have against Ski with Ease Ski School in connection with the Property. This agreement shall not obligate Ski with Ease and their members, officers, directors, coaches, employees, sponsors, independent contractors and agents to use the Property or to use any of the rights granted hereunder, or to prepare, produce, exhibit, distribute or exploit the Property. Ski with Ease and their members, officers, directors, coaches, employees, sponsors,independent contractors and agents shall have the right to assign its rightshereunder, without your consent, in whole or in part, to any person, firm or corporation.

Statement on Cookies 

By using our website, you agree to our Website Terms & Conditions.

Take a look at our Privacy Policy to find our more on how we collect and use personal data.When you visit our websites we use cookies. Cookies allow us to identify the computer or device you’re using to access our websites – but we can’t identify you personally.You can set up your web browser to refuse cookies, but this means you won’t be able to use all of its features.

What we use cookies for

  • Operating our Website:  This means that you can navigate around and use the features of our website.
  • Collecting information: This means we can learn more about how you use our website so we can improve our products and online experience.
  • Tailoring your experience: Cookies allow us to provide you with information, products and services that we think you’ll find interesting.
  • Making our marketing relevant: We can show you relevant offers and promotions on our own websites and through our advertising networks.

Email newsletters

If you receive our email updates, we tailor the information we send you based on the data our cookies have collected from your recent visits to our website. You can opt-out of this in any email we send.

Types of cookies we use

Here are the types of cookies our websites use and some more details about what they’re used for:

Application Cookies:

These cookies allow us to make sure you get the best possible experience on our website. They are essential for you to be able to navigate around our website and use the features available.

Drupal

SESS_ (random string) – Random string generated for user session

Has_js – Check to see if the user has JavaScript enabled.

Analytical Cookies

These cookies help us understand how our customers are using the website, so we can make things better.

Google Analytics

These cookies enable the function of Google Analytics software. This helps us take and analyse visitor information such as browser usage, new visitor numbers and response to marketing activity. The information helps us to improve the website and your browsing experience, and to make our marketing campaigns relevant. The data stored by these cookies can be seen only by the relevant teams at Travelbound and Google and never shows any confidential information.

__utma, __utmb, __utmc, __utmzBy using our websites, you agree to us using cookies as set out in our Statement on Cookies.

The Google Analytics features have been implemented based on Display Advertising (e.g., Remarketing, Google Display Network Impression Reporting, the DoubleClick Campaign Manager integration, or Google Analytics Demographics and Interest Reporting).Visitors can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using the [Ads Settings]

Cookies – The Lowdown

Read through this section for all you need to know about what cookies are and how we use them.

What are cookies?

Cookies are small text files placed on your computer by us or our partners. They let us identify the device you’re using – but not you personally. This information is sent back to our systems as you move around our website. Cookies are unique to the web browser you’re using – so if you’re using a desktop computer as well as a mobile, different data will be collected for each.

You can find more information on the About Cookies website

Cookies can be set by the owner of the website you’re on. These are known as 1st Party Cookies. There are also 3rd Party Cookies that can be set by partner websites. Only the owner of the cookie can see the anonymous information it collects.

You can choose to accept all cookies, reject 3rd Party Cookies or reject all cookies by changing your internet browser settings. If you don’t accept cookies, some features of our website won’t work.

How we use cookies

We may use cookies to find out more about how you use our website – like the searches you make and your preferences. We use this information to:

  • Make it possible for you to use our website
  • Show you information and offers that are relevant to you
  • Find out more about how our customers use the site

Keeping track of your searches and preferences

Your recent searches and shortlisted holidays are recorded using cookies.

If you’ve searched for a holiday, left our website and then you come back later, the search panel will keep the information you provided before, so you won’t need to fill everything in again.

If you’ve made a shortlist but you haven’t saved it by entering your email address, we’ll store your shortlisted holidays using a cookie, so you’ll be able to see it when you visit us again using the same computer or device.

Improving your experience

We use cookies and software programmes to record, measure and analyse how our customers use our website. We use this information to understand what you want from our website, which helps us when we’re considering future products like flight routes and holidays.

We can also find out how you move around our website, so we can look into any errors stopping you from being able to do what you want. The data we collect from cookies is really important for us to improve your experience.

Making your experience personal

When you’re on our website, we might interact with you or show you personalised information and offers anonymously. Cookies help us to do this by letting us know how you’re using our website on your particular computer or device, which means we can work out what’s most relevant to you.

For example, we’ve got more than one million holidays available at any time, but we can use cookies to suggest things like holidays from your nearest airport, destinations you’ve shown interest in, or products you might like.Receive our email newsletters? We link information from cookies with your email registration details so we can tailor the information we send you – unless you tell us not to. You’ll be given the chance to opt-out on every email we send you.

Adverts on other websites

If you visit one of our partner sites, you might see an advert that’s relevant to what you searched for when you last visited our own site.  We work with advertising networks who use cookies to collect information on your preferences, meaning we can show adverts tailored to you.

Refusing cookies and changing your mind after you’ve accepted

Refusing cookies

You can change your browser settings to accept or refuse all cookies, choose which cookies you want or don’t want, or ask to be notified when a cookie is set. Use the help feature in your browser to see how.

Changing your mind after you’ve accepted our cookies

If you change your mind after you’ve accepted our cookies, you’ll find an option within your internet browser to clear cookies that have already been set. Use the help feature in your browser to see how. You’ll then need to change your browser settings to refuse cookies in future.

More details on how to refuse cookies

Take a look at the websites of Pinsent Masons law firm or the Internet Advertising Bureau for independent information on cookies – including how to refuse or delete them from your computer or device.

Just so you know, you won’t be able to benefit from all the features of our website and email newsletters or book online with us if you refuse cookies.

COMPLAINTS

In the unlikely event you may have a complaint, you must inform us as soon as possible, preferably in writing, and in resort. We will confirm receipt of your complaint, clarify it to confirm understanding, and do everything reasonable to settle the matter to your satisfaction and our own. If you do not inform us of your complaint immediately the problem occurs we may not be able to investigate and address it, in this case we reserve the right not to deal with the complaint.

We look forward to skiing with you soon!