Thank you for booking with Ski With Ease Ski School. We take pride in the products we offer and always aim to deliver a quality service that exceeds your expectations.
We’re sure you won’t need it, but so you are aware, here’s the inevitable small print associated with your booking cancellation and amendment policy.
Paying the deposit and or full balance for your ski lessons confirms that you have read, understood and agree to these term and conditions. If booking for someone under the age of 18 this also confirms your consent on their behalf as parent / guardian.
So please give this document a read through and get in touch if you have any questions.
Our main contact details are:
Office: Lorna (+44) 07943 411160
Glenn: (+44) 07531 949273
Ski School Email: [email protected]
SKI LESSONS BOOKING FORM
Start Time & Location
Your lesson start time, duration, dates & location can all be found on your booking form. Our main start locations are:
Morzine Ski Lessons – Top of the Pleney bubble, on the snow outside the restaurant terrace directly to your right (middle).
Les Gets Ski Lessons – Out front of the Yeti restaurant terrace located top right of the red Chavannes Telecabine.
Avoriaz Ski Lessons – Location by special appointment.
When agreed in advance, we may start your ski lesson from a different location. This will be specified on your booking form. *If you need to finish your private ski lesson in a specific location please make your ski instructor aware of this prior to the start of your lesson so that we can do our best to incorporate your needs.
Ski Lift Pass
Ski lift passes are not included in the price of your ski lesson. It is your responsibility to provide a valid pass for the duration of your lesson(s) or ski course. The pass must give the necessary access to the area intended to be used during the lesson.
Ski Lesson Confirmation
Your ski lesson is provisionally held until the due date stated on your invoice only. Lessons are not confirmed until the invoice balance has been paid and received in full. Failure to pay by the due date could result in your lesson being cancelled and reopened for public booking or, allocation of the lesson could be cancelled.
CANCELLATIONS BY YOU
No refunds will be given for any Ski with Ease Ski School activity cancelled by you. Depending on the amount of notice given, you will be provided with the following amounts of credits that can be used towards an alternative activity with Ski with Ease Ski School:
- When cancellation is received in writing by email 28 days or more prior to the start time of your activity, a 100% credit towards an alternative activity will be offered.
- When cancellation is received in writing by email less than 28 days but more than 21 days (504 hours) prior to the start time of your activity a 50% credit towards an alternative activity will be offered.
- When cancellation is received in writing by email less than 21 day but more than 14 days (336 hours) prior to the start time of your activity a 25% credit towards an alternative activity will be offered.
- When cancellation is received in writing by email less than 14 days prior to the start time of your activity, 0% credit will be offered.
Cancellation in writing by email MUST be sent to: [email protected]
No refund will be given by Ski with Ease Ski School, in whole or in part, for unused lessons due to client late arrival, illness, accident, resort closure due to weather conditions or mechanical failure, or for any other cause outside the control of Ski with Ease Ski School.
CANCELLATIONS BY US
Ski with Ease Ski School reserves the right to cancel or modify its lessons for a variety of reasons. In the unlikely event that Ski with Ease Ski School has to cancel / amend the details of your lesson you will be offered the following options:
- Accepting the changes
- Accepting an alternative lesson with us for equal value. In the case of the new lesson being of higher value then the difference must be paid by you. In the case of the new lesson being of lower value the difference in cost will be held as credit on your account.
- Cancelling your lesson, in which case we will offer you a full refund.
Right Of Refusal
We expressly reserve the right to prevent you from participating in any aspect of your selected course or lesson if in the reasonable opinion of our staff you are unsuited to participate, do not have the required ability and / or fitness level, or if you appear to be under the influence of drugs or alcohol. In such an event, no refund or other compensation will be due. Please pay particular attention to the following two sections on ‘Termination & Compensation’ and ‘Medical Conditions & Previous Injuries’.
Termination & Compensation
Whilst on a Ski with Ease lesson, you and your party are expected to behave in an orderly and acceptable manner. We reserve the right at our reasonable discretion, to terminate the lesson of the people who indulge in serious misconduct. If we do so we will have no further responsibility or liability to you, and contractual obligations will be terminated.
Medical Conditions & Previous Injuries
It is essential that you inform Ski with Ease School BEFORE booking any lesson with us of pre existing medical conditions or injuries that may affect your ability to participate fully in your chosen lesson. If your medical condition changes between booking and starting the lesson, it is your responsibility to inform us immediately. Examples include (but are not limited to): high / low blood pressure, heart disease, stroke, diabetes, asthma, ligament problems / surgery, pregnancy, cancer, dizziness and fainting, chest pains and/or shortness of breath during physical activity, bone and joint problems and any respiratory problems. We also need to know any medication you are currently taking, any major operations you have undergone and injuries you may be carrying.
Any information you divulge will be kept strictly confidential. Letting us know about any of the above allows us to tailor our content where appropriate to keep you safe and having fun. In some cases a doctor’s note stating your ability to take part in the activities outlined in the chosen course and/or camp may be required. We are not liable for any death, personal injury or illness that occurs from your participation in the course and/or lessons that is a result of a pre-existing medical condition/injury / illness of which you did not make us aware.
Consent To Medical Treatment
You (the attendee or parent/guardians of attendees under the age of 18) hereby consent to emergency medical treatment being provided to the attendee, and authorise Ski with Ease to sign any authorisation or consent to medical treatment that may be required by the health care provider. All reasonable steps will be taken to contact the parent, guardian or emergency contact in the event that medical attention is required by the attendee.
Ski with Ease Ski School does not insure its clients and you are obliged to insure yourself for third party liability. We recommend that you arrange an appropriate policy, which also includes personal, medical and rescue insurance, with a licensed agent. It is our assumption you will have this when attending lessons.
Ski with Ease will not be liable to ‘front’ or cover any medical, rescue, 3rd party costs or any other costs that may arise through our professional decision to action items listed in ‘consent to medical treatment’ through failure to be adequately insured on your part.
Snowsports, including but not limited to skiing and snowboarding, are in their nature dangerous activities and carry inherent risks. While we endeavour to make you lesson as safe as possible, you participate in full knowledge and acceptance of these risks. Ski with Ease School holds no liability for damage to property or liability for personal injury during our lessons. In the event of death or personal injury to yourself or any of your party under your booking, Ski with Ease School do not accept liability if such death or personal injury is not through any fault of ours or our supplier. In particular we do not accept responsibility if the death or injury is caused through no fault of ours or our suppliers, or is due to circumstances which we could not reasonably foresee or have avoided.
If you are unable to attend a course due to events outside Ski with Ease’s control we will not be liable or responsible for any failure to perform or delay in performance of any of our obligations under these terms and conditions that is caused by events outside our reasonable control
(‘Force Majeure Event’): A force Majeure Event includes any act, event, non-occurrence, omission or accident beyond our reasonable control and includes in particular (without limitation) the following: strikes or other industrial actions; civil commotion, riot, invasion, terrorist attack or threat; fire, storm flood or other natural disaster, adverse weather conditions (including heavy/insufficient snow falls or non-freezing conditions), impossibility of the use of railway, shipping, aircraft, motor transport or other means of public or private transport or delays in relation to such transport; or impossibility of the use of public or private telecommunications networks.
Our obligations under these terms and conditions are suspended for the period that the Force Majeure Event continues and provided that if the Force Majeure Event renders, in our opinion, the course not viable whether from a financial or logistical point of view then we may cancel or postpone the course / lesson.
Vehicles, Personal Possessions & Luggage
Ski with Ease Ski School will not be held responsible for any theft or loss of personal belongings from our rented or actual premises or vehicles. Whilst we will endeavour to ensure the security of personal belongings of the party, we cannot guarantee it. Please be aware of this fact and leave expensive/personally valuable items at home.
PHOTO / VIDEO RELEASE
We regularly film during our sessions, mostly this is for video feedback purposes on the session/camp/lesson, to help you improve. Occasionally we like to showcase your skills and turn you into a rock star using these clips in video edits or as photos distributed online, printed or otherwise. We promise to only ever use these with good intentions and the following puts that into a more worded version. Please remember if booking for someone under 18 years of age you are consenting on their behalf regarding this photo/video release unless we are instructed by you otherwise.
This section confirms the agreement between you and Ski with Ease and their members, officers, directors, coaches, employees, sponsors, independent contractors and agents regarding your participation in Ski with Ease.
Activities in which you may be photographed or video taped (herein called the Property) from time to time. For valuable consideration received, you hereby irrevocably grant to Ski with Ease and their members, officers, directors, coaches, employees, sponsors, independent contractors and agents perpetually, exclusively, and for all media throughout the world (including print, video, radio, internet and any other electronic medium presently in existence or invented in the future), the right to use and incorporate (alone or together with other materials), in whole or in part, photographs or video footage taken of you as a result of your participation in Ski with Ease activities. You hereby agree that you will not bring or consent to others bringing claim or action against Ski with Ease and their members, officers, directors, coaches, employees, sponsors, independent contractors and agents on the grounds that anything contained in the Property, or in the advertising and publicity used in connection herewith, is defamatory, reflects adversely on you, violates any other right whatsoever, including, without limitation, rights of privacy and publicity. You hereby release Ski with Ease and their members, officers, directors, coaches, employees, sponsors, independent contractors and agents from and against any and all claims, demands, actions, causes of actions, suits, costs, expenses, liabilities, and damages whatsoever that you may hereafter have against Ski with Ease Ski School in connection with the Property. This agreement shall not obligate Ski with Ease and their members, officers, directors, coaches, employees, sponsors, independent contractors and agents to use the Property or to use any of the rights granted hereunder, or to prepare, produce, exhibit, distribute or exploit the Property. Ski with Ease and their members, officers, directors, coaches, employees, sponsors,independent contractors and agents shall have the right to assign its rightshereunder, without your consent, in whole or in part, to any person, firm or corporation.
In the unlikely event you may have a complaint, you must inform us as soon as possible, preferably in writing, and in resort. We will confirm receipt of your complaint, clarify it to confirm understanding, and do everything reasonable to settle the matter to your satisfaction and our own. If you do not inform us of your complaint immediately the problem occurs we may not be able to investigate and address it, in this case we reserve the right not to deal with the complaint.